Why is Temple getting rid of Diamond Dollars?
Since the pandemic, the Diamond Dollars program has not only experienced slow recovery in sales but faces intense competition with preferential purchasing methods. D$$ is no longer the payment method of choice for students. Laundry services in the residence halls no longer accepts D$$ and vendors including food trucks are now accepting the more popular cash apps. Nationally, 84% of students report using their smartphone to make payments and 95% use at least one app to interact with their institution, a trend that is evident for Temple’s program as well.
What about local businesses that have accepted Diamond Dollars?
Local business owners have acknowledged that since the pandemic, D$$ only accounts for about five percent of sales when students are on campus. Some vendors (7-Eleven, Honey Grow, Hair Fashion and Beyond) believe that participating in the program was more inconvenient than other methods of payment especially because it requires using a separate terminal and adds an extra step at the register.
What is the $1.50 transaction fee?
When using a credit card to add money to your Diamond Dollars account there is an additional $1.50 online processing convenience fee charged by the credit card company. To avoid this fee, we accept cash or checks in person or via mail at our office and cash in person at our Value Transfer
Station on the second floor of the TECH Center. Employees have the option to automate their monthly deposit using the payroll reduction plan.
Can I withdraw cash from my Diamond Dollars account?
No. Money deposited in your account can only be used for purchases. Once deposited, funds will not be refunded unless an individual is leaving the university, and then only amounts in excess of $10.
Do I lose the money in my account at the end of the semester?
No. Funds in your account rollover semester to semester and year to year.
How will I know what my Diamond Dollar account balance is?
You may access your balance, at any time, through the Diamond Dollars web site or ask a cashier when you make a purchase.
Is there anything that I am prohibited from buying with my Diamond Dollars?
Gift Cards of any kind and any illegal products or activities cannot be purchased with Diamond Dollars.
Can my Diamond Dollar account be charged without my permission?
All charges require the presentation of your OWLcard (Temple University ID). You will not be held accountable for a charge to your Diamond Dollar account once you have reported the card lost or stolen. (See details in the Rules and Regulations).
How should I best protect the funds in my Diamond Dollar account?
Since the account information is stored on the magnetic stripe on the back of your OWLcard, chip embedded in the card or in your mobile wallet, we recommend you observe the following precautions. • Safeguard your OWLcard at all times – whether a physcial card or your mobile device. • Do not lend your OWLcard. • Avoid storing your OWLcard next to magnets and safeguard you rmobile device at all times..
Report lost or stolen OWLcards immediately to our office (215-204-3140) or to the Temple University Police (215-204-1234).
Can I make a deposit by phone? Where can I make a deposit?
No. You can make a deposit either in person at our office, the Value Transfer Station (VTS) at the TECH Center, or on our website.
Can I use my Diamond Dollars to purchase parking services?
No, you cannot use your Diamond Dollars to enter the parking lots. You must go to the Parking Services office inside the Montgomery Garage (1859 N. 11th St.) to transfer your Diamond Dollars to your parking account.
What is a printing allocation?
A printing allocation (or "Print Quota") is a noncash amount distributed to all currently enrolled students to be used for free black and white and color laser printing, as well as specialty inkjet printing, at Temple. At the end of each six-month period any remaining balance is deleted and you receive a new quota if you are enrolled in upcoming classes. There are no refunds or transfers for unused quota balances. For more information visit student printing.
Can I use my printing allocation for other Diamond Dollars purchases?
No. Your printing allocation has no cash value and can only be used for laser printing in Temple's computer labs.
How can I see my current printing allocation balance?
You can see your current balance in the "Printing Allocation" section of your Diamond Dollars web account. In a computer lab, swipe your OWLcard at any printing terminal, then touch the "Account Balances" button on the lower left side of the screen. This will display your individual printing allocation and Diamond Dollars balances.